Information technology is known to drive innovation and has helped many businesses to progress towards success. Cisco Abaram mentions that it is hard to imagine any industry or sector today that has not benefited from information technology and the various advancements made in this domain. Information technology plays a key role in fostering innovation in businesses and improving their operations. The advancements in this field have given rise to smarter applications, wider information distribution, faster processing, and improved data storage, all of which ultimately assists in boosting the productivity level of diverse organizations.
Right from a small business run by a single entrepreneur to huge multinational corporations, information technology (IT) has become an indispensable component of all business environments. Cisco Abaram points out that running a business today without using computers and other related technologies have almost become unimaginable for many. The daily operations of businesses belonging to diverse sectors and industries are heavily dependent on information technology.
Here are some of the key IT functions in an organization, as underlined by Cisco Abaram:
- Communication: Smooth flow of communication is crucial for all businesses. IT has managed to redefine how people communicate with each other, both at their workplace and on a personal level. Everyone carries an internet connected smartphone today, through which they can communicate to people living in almost any corner of the world. IT has not only made communication extremely convenient between the employees of a particular organization, but it has also opened up communication lines between companies worldwide, thereby facilitating better partnerships and collaborations. Phone, emails, and video conferencing are some of the key communication tools used by businesses today.
- Data collection and management: Data is among the most valuable asset or resources a modern company has. Even if a business is not technology-based, it shall still need important data like customer records, inventory information, financial records, and sales data. IT systems enable companies to collect, manage, store, and use data effectively. The days of storing important information in physical files and folders are long gone. Nowadays, this data is stored on the cloud, and can be assessed easily at any point in time just with the click of the mouse.
- Information Security Management: The IT departments of modern companies are ideally tasked with the duty of putting security measures in place to ensure that the data of the firm is secure from hackers. IT security measures help in keeping the information of a firm safe and secure, and provides it with a level of protection against malicious hackers.
- Customer relations management: IT functions are nowadays being used quite commonly to improve the way companies interact with their discerning customers. CRM or customer relationship management systems are now used to track and organize every interaction a firm has with its current and potential customers to provide the patrons with better services and experience.
Cisco Abaram mentions that due to the high importance of this system, proper IT management is also crucial for all modern businesses.